Job Title: Store Manager

Job Description

Company: Chalhoub Group
Employment Type: Full-Time
Department: Retail & Distribution
Location: UAE

About Chalhoub Group:

For over 60 years, Chalhoub Group has been a leading partner and creator of luxury experiences in the Middle East. With a portfolio of over 300 international brands and eight owned brands, the Group operates in fashion, beauty, luxury, and lifestyle. The company is dedicated to innovation, sustainability, and customer-centric experiences across online and offline retail.

Role Overview:

As a Store Manager, you will be responsible for driving business growth, managing a high-performing team, and ensuring exceptional customer experiences. You will oversee store operations, implement sales strategies, and maintain brand standards to achieve revenue and customer engagement goals.

Key Responsibilities:

Business Growth & Sales Performance:

• Lead by example, representing the brand’s values and philosophy in all interactions.
• Develop and execute store action plans to achieve sales targets and key performance indicators (KPIs).
• Manage and grow the customer database, fostering strong relationships with VIP customers.
• Stay updated on industry trends, competitors, and customer preferences.
• Conduct quarterly SWOT analyses and share insights with the team and management.
• Drive omnichannel retail by integrating in-store and online sales strategies.

Team Leadership & Development:

• Provide a clear vision for the store’s direction and objectives.
• Recruit, train, and develop a strong, customer-focused team.
• Foster a positive work environment based on trust, respect, and open communication.
• Act as a mentor and coach, supporting employee development through training and performance monitoring.
• Implement performance improvement plans where necessary.

Customer Experience & Clienteling:

• Promote an omnichannel mindset, ensuring seamless customer experiences across digital and physical touchpoints.
• Use clienteling techniques to build and maintain VIP customer relationships.
• Drive customer engagement through networking and personalized service strategies.
• Enhance the in-store experience through innovative activations and brand initiatives.

Operational Excellence:

• Ensure compliance with store policies, procedures, and operational standards.
• Manage e-commerce order fulfillment within set SLAs for timely and quality service.
• Utilize technology tools (Clienteling apps, OMS, WhatsApp Business) to enhance customer engagement.
• Oversee stock replenishment and visual merchandising according to brand guidelines.
• Analyze store traffic and ensure optimal floor coverage during peak hours.
• Ensure legal, safety, security, and HR policies are adhered to and escalate concerns when needed.

Requirements:

• Proven experience in a leadership role within fashion retail.
• Strong ability to drive sales, manage teams, and enhance customer experience.
• Understanding of omnichannel retail strategies and digital integration.
• Currently based in the UAE.

What We Offer:

• A dynamic and innovative work environment.
• Career growth through internal mobility and learning opportunities.
• Competitive benefits, including healthcare, child education contributions, and flexible work policies.
• Exclusive employee discounts on luxury brands.

At Chalhoub Group, diversity and inclusion are at the core of our values. We welcome all applicants and provide equal opportunities regardless of gender, age, race, religion, or background.

Join us and be part of an inspiring future in luxury retail!