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Krishnan V

krishnan_Resume

About

26/Dec/1994
Plot No 12, Raja Rajan street, Chandrapuram III, Kolapakkam, Vandalur to kelambakkam, , chennai
+91 9500661650

General Information

  • Address Plot No 12, Raja Rajan street, Chandrapuram III, Kolapakkam, Vandalur to kelambakkam, , chennai
  • Job Locations  Dubai
  • Job Category  E-Commerce
  • Language English. Tamil
  • Highest Degree Level Bachelor of engineering
  • Total Years of Experience 4.9
  • Expected Job Level Senior. Assistant manager

Professional Summary:

 

 

  • Has 4 years and 9 months of experience as Risk Management Specialist (Team lead) in the field of Kindle Direct Publishing – Fraud and Abuse at Amazon development Centre,
  • Worked in Kindle Unlimited content review process as a Subject matter expert and quality
  • Worked in Kindle Customer service team and assisting both publishers and readers.
  • Worked in B2B and BCP roles.
  • 3 years of experience in people management.
  • Worked in Sales rank abuse, Digital pricing abuse as an individual
  • Worked in customer service central – Resolving publisher contacts based on
  • Worked in SIM ticketing system – Resolving the internal team investigations based on
  • Has experience in analyzing Fraud trends in content checks, Publisher Account
  • Worked in multiple tools such as KDPOW UI, ETL Manager
  • Skilled in MS excel, Outlook,
  • Has Intermediate knowledge with MySQL, Tableau
  • Highly motivated, dedicated, quick learner and has proven ability to build and manage a small team.
  • Excellent interpersonal, organization, oral and written communication
  • Self-motivated and hard working to meetup the
  • Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
  • Leverage technology and innovation to bring continuous improvement to the operational processes
  • Work effectively in a cross-functional environment with legal, technical, and product management teams
  • Evaluate copyright and appropriateness for content submitted through Amazon.com’s Kindle Direct Publishing
  • Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
  • Conduct Quality Checks, Audits, Coaching and
  • Assists team with performance improvement efforts and drives team
  • Create, redefine and approve Standard Operational Procedures (SOP)

 

  • Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer

 

Education

Work Experience

Summary of Skills

Risk Management , Operation specialist , Fraud analytics, B2P and BCP roles, Customer success and service
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