JIBRAN ALAM KHAN

• Provide support and maintenance to existingrnmanagement information systems (MIS).rn
• Generate and distribute management reports inrnaccurate and timely manner.rn
• Develops MIS documentation to allow for smoothrnoperations and easy system maintenance.rn
• Perform data analysis for generating reports onrnperiodic basis.rn
• Provide strong reporting and analyticalrninformation support to management team.rn
• Provide customer support and assistance in issuerntroubleshooting and resolution. 

• Resolved and de-escalated customer complaintsrnby solving issues quickly, achieving a high levelrnof customer satisfaction.rn
• Generated daily reports and recommendations forrncorrective actions to assist senior management in makingrndecisions for improvements in operations.rn
• Drove business development through effectiverncommunication with customers to increase theirrnknowledge of company's deliverable products, byrnproviding new strategies to adapt with team inrnUAE market.

• Manage health insurance and raise awareness of thisrnfacility. Ensure timely processing of health claims.rn
• Manage staff promotions activity and ensure there is nornbiasness.rn
• Monitor, review and improve internal HR systems andrnprocesses.rn
• Design and conduct internal periodic surveys to measurernjob satisfaction and suggest improvements wherernrequired.rn
• Create detailed and elaborative reports on HR costsrn
• Achieve higher internal customer satisfaction, throughrnan improved match between customer expectationsrnand services provided by the Human Resources