Jibran Alam Khan
- Job Locations United Arab Emirates
- Job Category Customer Service, HR, Walk in Interview
- Language English
- Highest Degree Level Masters in International Relations
- Total Years of Experience 13
- Reactivate Pvt. Ltd MIS ANALYST
• Provide support and maintenance to existingrnmanagement information systems (MIS).rn
• Generate and distribute management reports inrnaccurate and timely manner.rn
• Develops MIS documentation to allow for smoothrnoperations and easy system maintenance.rn
• Perform data analysis for generating reports onrnperiodic basis.rn
• Provide strong reporting and analyticalrninformation support to management team.rn
• Provide customer support and assistance in issuerntroubleshooting and resolution.
- Xpress Money SR. SPECIALIST CUSTOMER SUPPORT
• Resolved and de-escalated customer complaintsrnby solving issues quickly, achieving a high levelrnof customer satisfaction.rn
• Generated daily reports and recommendations forrncorrective actions to assist senior management in makingrndecisions for improvements in operations.rn
• Drove business development through effectiverncommunication with customers to increase theirrnknowledge of company's deliverable products, byrnproviding new strategies to adapt with team inrnUAE market.
- Palm Group of Companies ASSISTANT MANAGER HR & ADMIN
• Manage health insurance and raise awareness of thisrnfacility. Ensure timely processing of health claims.rn
• Manage staff promotions activity and ensure there is nornbiasness.rn
• Monitor, review and improve internal HR systems andrnprocesses.rn
• Design and conduct internal periodic surveys to measurernjob satisfaction and suggest improvements wherernrequired.rn
• Create detailed and elaborative reports on HR costsrn
• Achieve higher internal customer satisfaction, throughrnan improved match between customer expectationsrnand services provided by the Human Resources
- Quality Aviation Pvt. Ltd COUNTER SALES AND CUSTOMER SUPPORT
• Resolved and de-escalated customer complaints byrnsolving issues quickly, achieving a high level ofrncustomer satisfaction.rn
• Achieved accurate delivery times and goals for orderrnfill rates by assessing customer requirements.rn
• Addressed concerns and determined service needs of eachrncaller.rn
• Facilitated services by greeting customers, determiningrntheir orders, and accurately submitting those orders intornthe appropriate electronic system.
Summary of Skills
- MIS system ( )
Developed MIS system for customer management andrninternal communication. Reactivate Pvt. Ltd
- Best employee of the month (2011 )
Awarded the best employee of the month in July 2011rnto introduce SAP HR and Peach Tree in Palm Group ofrnCompanies to support HR and Finance Department.
- Best Customer Support (MENA) (2015 )
Consistently achieved top ranking forrncustomer satisfaction, retention and referralsrnand awarded as a best Customer Supportrn(MENA) in Xpress Money in February 2015.
Implemented new customer service policies andrnprocedures which provided an umbrella for CSRs in thernevent of serious complaints.