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JIBRAN ALAM KHAN

Jibran Alam Khan

About

Flat no 503 Floor 5, Al nasra Heaven, Gulzar e Hijri
+923450690785

General Information

Work Experience

Dec 2017 – Present
Reactivate Pvt. Ltd MIS ANALYST

• Provide support and maintenance to existingrnmanagement information systems (MIS).rn
• Generate and distribute management reports inrnaccurate and timely manner.rn
• Develops MIS documentation to allow for smoothrnoperations and easy system maintenance.rn
• Perform data analysis for generating reports onrnperiodic basis.rn
• Provide strong reporting and analyticalrninformation support to management team.rn
• Provide customer support and assistance in issuerntroubleshooting and resolution. 


Mar 2013 - Dec 2017
Xpress Money SR. SPECIALIST CUSTOMER SUPPORT

• Resolved and de-escalated customer complaintsrnby solving issues quickly, achieving a high levelrnof customer satisfaction.rn
• Generated daily reports and recommendations forrncorrective actions to assist senior management in makingrndecisions for improvements in operations.rn
• Drove business development through effectiverncommunication with customers to increase theirrnknowledge of company's deliverable products, byrnproviding new strategies to adapt with team inrnUAE market.


Apr 2009 – Feb 2013
Palm Group of Companies ASSISTANT MANAGER HR & ADMIN

• Manage health insurance and raise awareness of thisrnfacility. Ensure timely processing of health claims.rn
• Manage staff promotions activity and ensure there is nornbiasness.rn
• Monitor, review and improve internal HR systems andrnprocesses.rn
• Design and conduct internal periodic surveys to measurernjob satisfaction and suggest improvements wherernrequired.rn
• Create detailed and elaborative reports on HR costsrn
• Achieve higher internal customer satisfaction, throughrnan improved match between customer expectationsrnand services provided by the Human Resources 


Mar 2007 - Mar 2009
Quality Aviation Pvt. Ltd COUNTER SALES AND CUSTOMER SUPPORT

• Resolved and de-escalated customer complaints byrnsolving issues quickly, achieving a high level ofrncustomer satisfaction.rn
• Achieved accurate delivery times and goals for orderrnfill rates by assessing customer requirements.rn
• Addressed concerns and determined service needs of eachrncaller.rn
• Facilitated services by greeting customers, determiningrntheir orders, and accurately submitting those orders intornthe appropriate electronic system. 


Summary of Skills

Ms. Office
60%
SAP ERP
40%
Peach Tree
40%

AWARDS

MIS system ( )

Developed MIS system for customer management andrninternal communication. Reactivate Pvt. Ltd


Best employee of the month (2011 )

Awarded the best employee of the month in July 2011rnto introduce SAP HR and Peach Tree in Palm Group ofrnCompanies to support HR and Finance Department. 


Best Customer Support (MENA) (2015 )

Consistently achieved top ranking forrncustomer satisfaction, retention and referralsrnand awarded as a best Customer Supportrn(MENA) in Xpress Money in February 2015.

Implemented new customer service policies andrnprocedures which provided an umbrella for CSRs in thernevent of serious complaints.


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