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Irma Sholedatullah

Keep moving forward

Irma Sholedatullah


jl Alhidayah rt02rw 09 no 04 pondokcina Beji Depok , West Java Indonesia

General Information

  • Address Jl Alhidayah rt02/09 no04 , Pondokcina Beji Depok, West Java Indonesia
  • Slogan Keep moving forward
  • Job Locations  United Arab Emirates
  • Job Category  Hotel and Resort
  • Language English, Indonesia, Melayu, Arabic
  • Highest Degree Level High School
  • Total Years of Experience 2 years
  • Expected Job Level Guest Service officer

Dear Mam/Sir.,

Good Afternoon,

I would like to join and interest in a position as reception at your company,


I’ve been experienced at ASCOTT as guest Service officer for 2 years at Jakarta, Indonesia ( at Somerset Property).


I believe that i can do my best and learn a lot at your company,


I am strongly motivate to joining with your company to explore my experience,


Thank you for your kind attention,


Language basic : English, Arabic, & Bahasa Indonesia


Best regards,



Irma Sholedatullah

Jakarta, Indonesia


+6289637991375 /+6285692743835


Politeknik Negeri Jakarta Accounting, Economi, and Sharia Bank

Stopped at 7th semester because financial Problem. 

Work Experience

23 April 2018- 24 April 2020
Ascott Indonesia/PT PLPUAS. Guest Service officer

-Handling guests check in and check out ( individually or Group )-Handling guests payment ( Room , outstanding bills , invoicing ) -Handling requests from guests on OTA req , ei : Transportation , room request , Etc . -Handling guest complains -prepare arrival and departure List -Pick up the phone from intern department, guest or outside call. - Giving information above ; the nearest place to go for foods culinary , The places must visit to , Transportation , Etc . - Follow up Guest Service's email- Follow up long stay guest's birthday by surprising them with a cake or gift ( now especially manage by hostess agent Front desk ) -Ensure the room well prepare , especially for Long stay guests , Confidential guest , or VIP guests .-Assist the guests needs - Assist and acknowledge the guest above the facilities that we have -Acknowledge guest above ASR members benefits ( Ascott Star Rewards Programme - Member )

Contact Irma Sholedatullah

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