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ALI RAZA

Customer Service Leader / ADMIN

About

06/Nov/1995
+971509709061

General Information

I have more than 5 years of Customer Service experience with a passion for providing excellent customer service at all times. Recently I worked as a PASSENGER SERVICE AGENT with AIR ARABIA. I have dealt with customer’s enquiries and complaints face-to-face, over the phone and via email. On other side I am having 4 years of SOFTWARE ENGINEERING experience with a proven track record in designing websites and apps, networking and managing databases. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients.

Education

Work Experience

2017/2020
Sharjah Aviation Services Passenger Service Agent

Visa and document checking for all nationalities going to other destinations • Greeting and checking passenger documentation • To check passengers in using a computer-based system, issuing boarding cards and baggage labels • Process passengers at the boarding gates • Apply airline regulations which may involve charging excess baggage or up selling • Adhere and apply strict security and safety regulations • Effectively assist passengers with their experience travelling through the airport • Dealing with visa change process • Checking visa and requirements for passengers • Dealing with immigration and authorities • Performing administrative tasks • Dealing with cash as an Accountant 


2016/2017
Mobilink Telecommunication LTD Custom er Service Representative

Identifying and assessing customer’s need to achieve satisfaction • Managing large amount of incoming calls • Dealing with customer care • Team leadership activities • Performing administrative tasks 


2014/2016
Solution Tech. PK Software Developer

Develop and implement new software programs • Maintain and improve the performance of existing software • Design and update software database • Recommend improvements to existing software programs as necessary 


Summary of Skills

Good leadership qualities.
100%
Familiar how to work with team.
100%
Good Computer skills.
100%
Tolerant nature especially during times of extreme duress.
100%
Microsoft Office skills
100%
Communication skills.
100%
Excellent ability to adapt to changing work environments.
100%
Public speaking skills.
100%
Multitasking.
100%
Initiative & problem-solving abilities.
100%
Get on well with people at all levels, easily making good working relationships.
100%
Have good presentation skills combining sound analytical research and clear verbal explanation.
100%
Seek out new responsibilities irrespective of reward and recognition.
100%
Strive for quality in everything I do.
100%

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