Hilton is a world-renowned hospitality brand known for its exceptional service, comfort, and dedication to creating memorable guest experiences. With a legacy spanning over a century, Hilton continues to deliver premium accommodations and outstanding customer service across the globe.

Role Overview:

Hilton Abu Dhabi Yas Island is seeking a Telephone Operator (UAE Nationals, Part-Time) to handle guest and management communications efficiently. This role involves managing incoming calls, responding to guest inquiries, ensuring timely wake-up calls, and handling emergencies while maintaining Hilton’s service standards.

Key Responsibilities:

• Answer, deliver, and respond to guest and management messages promptly and professionally.

• Manage wake-up calls and ensure accuracy in delivery.

• Handle guest queries efficiently to achieve positive outcomes.

• Demonstrate knowledge of hotel facilities and local attractions to assist guests.

• Use up-selling techniques to promote hotel services and offerings.

• Handle emergency calls and ensure accurate communication of information.

• Maintain a high level of customer service and comply with all health, safety, and security regulations.

• Assist other departments as needed to ensure smooth operations.

Qualifications & Skills Required:

Must-Have:

• UAE National (Emirati).

• Strong communication and interpersonal skills, especially over the phone.

• Positive attitude and commitment to excellent customer service.

• Ability to work independently and as part of a team.

• Basic IT proficiency.

Preferred:

• Previous experience in a customer service or hospitality role.

• Familiarity with hotel operations or front office systems.

Job Details:

• Job Type: Part-Time (UAE Nationals Only)

• Work Location: Hilton Abu Dhabi Yas Island

• Department: Guest Services / Front Office

• Schedule: On-site

Why Join Hilton:

At Hilton, team members are the heart of our success. You’ll be part of a globally recognized hospitality brand with opportunities for training, career growth, and personal development. Hilton’s culture of warmth, hospitality, and inclusion makes it a great place to work and grow.