Mashreq is one of the leading and most innovative financial institutions in the UAE, offering a wide range of banking and wealth management solutions. With a strong digital-first approach and a commitment to client excellence, Mashreq continues to be a trusted banking partner for nationals and expatriates across the region.

Job Overview:

The Relationship Manager will focus on acquiring quality clients for the Emirati & Islamic segment, with specialization in liability products. The role includes managing client relationships, cross-selling additional banking products, and providing continuous service support. The position also emphasizes onboarding Mashreq Gold profile clients and maintaining long-term banking relationships.

Key Responsibilities:

• Acquire and onboard new quality clients within the Emirati & Islamic segment for liability banking products.

• Promote and cross-sell various bank offerings including personal loans, credit cards, insurance, and other retail banking products.

• Manage and maintain strong relationships with assigned clients to ensure high satisfaction and loyalty.

• Provide excellent service support and assist clients with any banking-related queries.

• Identify opportunities to onboard Mashreq Gold profile clients and manage their portfolios effectively.

• Ensure compliance with bank policies, regulatory guidelines, and internal procedures.

• Contribute to achieving individual and team sales targets within the assigned region.

Required Skills & Qualifications:

• Prior experience in retail banking, customer-facing roles, or relationship management (UAE experience preferred).

• Strong understanding of liability products and retail banking services.

• Excellent communication and interpersonal skills to handle high-value clients.

• Ability to multitask, manage priorities, and deliver exceptional customer service.

• Sales-driven mindset with the ability to achieve targets and build client trust.

• Knowledge of Islamic banking products is an advantage.

• Fluency in English; Arabic language skills are a strong plus.