Hilton is seeking a Front Office Clerk to join its team at DoubleTree by Hilton Jumeirah. This full-time, on-site role is ideal for individuals passionate about hospitality and delivering excellent guest experiences. As the first point of contact, you’ll be responsible for ensuring a smooth check-in/check-out process, handling guest inquiries, and maintaining Hilton’s high service standards.

Key Responsibilities:

• Provide a warm and professional reception service to guests.

• Manage check-in and check-out efficiently while ensuring guest satisfaction.

• Address guest queries promptly and effectively.

• Maintain accurate records and complete audit procedures as needed.

• Upsell hotel services and facilities to maximize occupancy and revenue.

• Handle cash, credit card, and foreign currency transactions per policy.

• Ensure compliance with hotel safety, security, and health regulations.

• Support other departments and team members when required.

Skills & Qualifications:

• Previous experience in a customer-focused or hospitality environment.

• High school certificate or equivalent qualification.

• Strong communication and interpersonal skills.

• Excellent grooming and professional presentation.

• Ability to multitask and work independently or as part of a team.

• Basic IT proficiency and familiarity with hotel systems.

• Experience in cash handling (preferred).

About Hilton:

Hilton is one of the world’s leading hospitality companies, known for providing top-tier accommodations and service excellence for nearly a century. With properties across the globe, Hilton is committed to its vision “to fill the earth with the light and warmth of hospitality.”

Work Location:

DoubleTree by Hilton Jumeirah, Dubai, UAE

Schedule: Full-Time
Department: Guest Services, Operations, Front Office