Job Title: Customer Service Representative

Location: Dubai, United Arab Emirates
Industry: Customer Service
Employment Type: Full-time
Date Opened: May 21, 2025

Job Overview

We are seeking a dynamic and customer-focused Customer Service Representative to deliver exceptional multi-channel support via phone, email, live chat, and social media. This role is key in resolving customer inquiries, capturing feedback, generating leads, and ensuring seamless coordination with the service department. You will utilize the Genesys Contact Center System and Oracle Application to manage customer interactions efficiently.

Key Responsibilities

• Respond to customer inquiries via toll-free calls, emails, live chats, and social media

• Conduct outbound calls for customer satisfaction surveys (Sales and After-Sales)

• Register customer details and service complaints for resolution

• Coordinate service appointments with the Service Department

• Generate and qualify sales leads through interactions

• Save and manage customer profiles and call history using Genesys system

• Access service history and provide status updates through Oracle Application

• Apply communication and presentation skills acquired during training

• Maintain a polite, professional, and service-oriented approach across all touchpoints

Candidate Requirements

• 6 months to 1 year of customer service experience (preferred)

• Diploma or equivalent qualification (preferred)

• Bilingual abilities (preferred); fluency in English required (spoken & written)

• Strong communication, negotiation, and active listening skills

• Proficiency in Microsoft Office and basic computer navigation

• Confident and courteous phone presence

• Able to manage multiple tasks, prioritize, and work under pressure

• Willing to work rotating shifts as per company policy

Benefits

• Employment Visa

• Medical Insurance

• Paid Annual Leave

• Additional benefits as per company terms & conditions