Job Title: Amazon Store Operations & E

Job Description:

Join our dynamic e-commerce team as an Amazon Store Operations & E-Commerce Specialist, where you will be responsible for managing the end-to-end operations of our Amazon Seller Central store. If you have a strong background in e-commerce, especially in managing product listings, driving performance through advertising, and optimizing data-driven strategies, this role is perfect for you.

Key Responsibilities:

Amazon Store Management

• Oversee daily store operations and ensure smooth performance across all functions.

• Manage the entire Amazon store backend (Seller Central), including product listings, keyword and content optimization (titles, bullet points, A+ content), and compliance with platform guidelines.

• Monitor inventory, coordinate FBA/FBM shipments, and ensure products are live and in stock without risk of policy violations.

Customer Service & Quality Control

• Track order fulfillment and respond to customer queries, returns, and complaints.

• Manage store performance metrics (ODR, feedback, reviews) and drive improvements in customer satisfaction and ratings.

Advertising & Promotion Management

• Develop and manage Sponsored Products, Brands, and Display ad campaigns on Amazon.

• Monitor KPIs like ACoS, CTR, and CVR, and optimize ads by refining keyword bids and targeting strategies.

• Plan and implement promotional events like Prime Day, Black Friday, and limited-time deals to drive traffic and meet sales goals.

Data Analytics & Business Optimization

• Analyze store sales data, traffic trends, BSR rankings, and competitor performance.

• Generate actionable reports to inform product selection, pricing, and traffic strategies.

• Stay updated on Amazon’s latest policies and logistics rules to ensure risk-free operations.

🤝 Cross-Functional Collaboration

• Work with supply chain teams to ensure timely inventory replenishment.

• Share customer insights and market feedback with product development teams.

• Coordinate with designers to enhance product imagery and page content.

Requirements:

• 1–3+ years of hands-on experience with Amazon Seller Central.

• Proven track record managing categories like hardware, materials, or furniture (data-based results preferred).

• In-depth knowledge of Amazon compliance policies, account metrics, KYC, VAT, etc.

• Proficient in third-party tools: Helium 10, Jungle Scout, AMZ Tracker, etc.

• Skilled in Excel/Google Sheets (PivotTables, VLOOKUP, charts).

• Strong English communication skills (CET-6 or above preferred).

• High adaptability, problem-solving skills, and eagerness to stay ahead with Amazon trends.

Bonus Skills:

• Experience with Brand Registry, EBC, A+ page creation

• Knowledge of social media-driven off-site traffic (TikTok, Instagram → Amazon)

• Experience with international logistics, overseas warehouses, or cross-platform selling (eBay, Shopify)